Welcome to GlobalAir.com | 888-236-4309    Please Register or Login
Aviation Articles
Home Aircraft For Sale  | Aviation Directory  |  Airport Resource  |   Blog  | My Flight Department
Aviation Articles

Who is your boss? (For the Aviation Department)

by David Wyndham 12. September 2017 13:44
Share on Facebook

If you are a new first officer, its obvious that your boss, on any given flight, is the Captain, the pilot in command. Then the day comes that you are on your first trip as a Captain. Yet, you still have a boss. Now it is whoever is sitting in the back of the aircraft, or the person who authorized the trip. You also have another boss, the aviation manager. That individual has a boss, typically the CEO. Even the CEO does not escape having a boss, someone to whom they are responsible. They have many bosses.

A CEO needs to be concerned with the shareholders and their returns.  He or she must listen to the Board of Directors, yet communicate effectively with employees.  The CEO who cannot inspire employees to further the corporation’s Vision and pursue its Mission will face difficulties in meeting corporate goals. For officials of public corporations, there are regulators who also have oversight.   Yes, a corporate CEO has many masters.

Like the CEO, the Aviation Manager also has many bosses, even if the Aviation Department’s sole purpose is to be the CEO’s transportation.  At the end of the day, it is the corporation and its shareholders who must be served. It is where they meet that the Aviation Manager can add value.

The Aviation Department must integrate with the corporate structure and understand how it supports external and internal business units within the entire enterprise.  While it is tempting to cater to the CEO, the enlightened Aviation Manager focuses on addressing the goals and objectives of the company as a whole.  Woe be the Aviation Manager who seeks only the favor of a single executive. A key to longevity of the Aviation Department is how well it is enmeshed into the activity of the corporation.

The Aviation Department benefit the entire corporation at three levels.

- The Shareholder Level: profits, market share, returns are examples.

- The Enterprise Level: quality, asset management, cost control.

- Executive/Employee Level: productivity, team collaboration, product development

One recent client’s experience shows all three levels being met by the effective utilization of the corporate aircraft. The company had a goal to double the number of retail locations in the Northeast US.  The Aviation Department used the corporate aircraft to transport corporate teams to the Northeast to oversee and manage the opening of the new locations and to coordinate the training needed for the new mangers and employees. It flew senior management to speak at the regional meetings. Other times they flew sales and marketing teams to train new employees at multiple sites over a few days.  

The aviation department benefited the corporation at all three levels. They helped meet Shareholder expectations by: increasing market share by opening new stores. At the Enterprise Level they helped the management teams maintain quality of service at the new locations. For the Employees, they helped maintain executive staff productivity while training new staff.

Here are a few tips.

Focus on Corporate Goals and consider how Aviation can help achieve those goals: Relate trip fulfillment to corporate goals.  For the retailer cited above, the utilization strategy was supporting trips to the Northeast US during the corporation’s expansion in that region.  The Aviation Department knew the corporate goals and developed tactics for how aviation personal and resources would support the company. Not all executives may readily see how aviation is able to help.

Use Key Performance Indicators (KPIs) to measure the efficacy and value-added nature of the Aviation Department. As a quick review, for a KPI to be valuable, it must be understandable, meaningful and measurable. In general, a KPI can follow the SMART criteria: Specific, Measurable, Achievable, Relevant, Time-based. Tie KPI’s into the utilization strategy to aid in the measuring of the benefits to the company. 

Beware of measuring activity rather than productivity. One client managed the flight schedule to maximize filling the seats on the aircraft traveling to their main operating locations. Sometimes that strategy meant coordinating trips to fill the aircraft seats. For the Aviation Department, they maximized the productivity of each trip (passengers carried), knowing that the productivity benefit to the company was maintained while managing costs. While hours flown is an important metric, the Aviation Department maximized measures of productivity that supported the executive team and thus the corporation.

With respect to costs, be sure to include costs that are avoided in terms of travel expenses such as overnight stays, lost worked time/productivity and other elements of inefficiency. Time saved results in money saved.

Throughout the process of helping met the company’s strategic goals, the Aviation Department will need feedback from the corporation’s executive leadership. In addition to focusing on corporate goals, feedback is essential to guide the Aviation Department in its quest to serve the many bosses who demand satisfaction. Doing so benefits the company, the shareholders, the employees, and of course, the aviation department.

 

 

Tags:

David Wyndham | Flight Department

Top Five Things to Look for in a Flight School

by Tori Williams 2. September 2017 11:00
Share on Facebook

So you have finally decided that you will chase your dreams and get your pilot license. That’s great! The next big step in the process is to pick a flight school. However, with the number of flight schools around nowadays (sometimes multiples at single airports) it can be difficult to know which flight school to choose. Ultimately you will be giving a large amount of money to them, so it is very important you find the right fit for your goals and needs as a flight student.

In this article I would like to outline some of the most important things to look for in a flight school, to hopefully assist you in choosing the perfect fit. Sometimes it is worth driving to the next town over for your preferred flight school.

1. Availability of aircraft

One of the number one complaints I’ve heard from my flight student friends is that they are unable to schedule their flights when they need to because there is limited aircraft availability. Having too many students trying to fly too few aircraft can lead to a lot of frustration and unhappiness from all involved. Speak with current students and see how often they are able to fly. Is it flexible or will you be fighting for a plane when the weather is nice? Another important thing to think about is what you will be flying after you complete your training. Does the flight school offer rentals without instructors? Is there a local flying club that has ties to the school? Having a game plan for when you’re flying on your own will save you a lot of work once you achieve your goals to earn your license.

2. Experienced instructors

One of my pet peeves with flight instructors is when they are clearly just instructing to get the hours to move to the airlines. Although this is what the majority of instructors are doing, it doesn’t mean they get to be lazy or haphazard with teaching you. Watch out for instructors who do not take your training seriously, or will cancel your flight for the slightest inconvenience. A good instructor will tailor your lessons to your learning style, and will do the best they can to advance you through the lessons so you aren’t wasting money. Remember, no matter how nice the person is, you have the right to switch to a new instructor if you feel you are not making the progress that you should be.

3. Training Options

The training options that you look for in a flight school have a lot to do with what your personal goals are as a pilot. Do you intend to fly as a hobby or are you ultimately wanting to make a career out of it? There is a notable difference between a Part 61 and Part 141 certified flight school and it is up to you to decide which you prefer. This goes along with the availability of aircraft as well. Do you want to fly the classic Cessna 172 or are you looking for a more “mission-oriented” type of aircraft? Have an open mind about new aircraft if you’ve only ever experienced one type, but be picky if you need certain type ratings or endorsements for your ultimate aviation goals.

4. Good Maintenance

I can assure you that when I first started looking at flight schools, I didn’t think twice about how their maintenance was. However, once I started flying and planes continually went out of service for the most random things, I began to wonder how smoothly our maintenance department was operating. Ask any potential flight schools who is in charge of maintenance, how a student would report a discrepancy with the plane, and how quickly the turnaround time usually is if a plane does go down for maintenance. Keep in mind that aircraft have regularly scheduled inspections, and ask how long they usually take to complete them. You may be surprised to learn that they are not up to standards. Determining the airworthiness of a plane is ultimately up to the pilot in command, so knowing how well the maintenance has been kept up is important.

5. Safety Record

Even if all of the above features of your soon-to-be flight school appear to check out perfectly, safety should always be the number one concern for pilots. Closely tied to maintenance and instructor experience, the safety record of the flight school directly impacts you. Keep your ear to the ground for any stories of unsafe operations and be watchful for regulation compliance. If the flight school ends up getting shut down for operating unsafely, you may be questioned about it during an interview for an airline. In the short term, you won’t have access to the planes you were flying. Keep tabs on the history of the flight school and be cautious if anything seems off.

The time you spend comparing flight schools will always pay off in the end. Don't be afraid to be picky and ask the hard questions. Flight schools would not be around without students so make sure you do your due diligence in the beginning, and enjoy your time training. What do you look for in a flight school? Let me know in the comments below!

Tags: , , , ,

Aviation Safety | Airports | Tori Williams



Archive



GlobalAir.com on Twitter