By Greg Feuerbach – Jet Service Crew Chief
A quality maintenance team has experienced and reliable technicians who have the knowledge to understand the basics of aircraft maintenance. The challenge comes when you transfer these fundamental skills to a new airframe. Just like basic car components are similar in all makes and models, the way a manufacturer assembles them and the types of parts they use and tools required could be dramatically different. The same idea applies to airframes. As a good car mechanic can learn a new make and model, with proper training, a quality technician can understand the fundamentals while applying his skillset to a new or different aircraft.
We recently completed our first Challenger 300 96-month major inspection and delivered it squawk free. A major reason we were able to do so is because we have a solid base of good mechanics, but have key team leads that have substantial experience with the airframe. For instance, as team lead for the project, I have extensive knowledge of the airframe, spending 15 years at a Bombardier Challenger Service Center. In addition, one of our Customer Support Representatives, Andrew Nicewanner spent 18 years with both the 300 and the 600 series. This allowed us to prepare our technicians who had never touched a Challenger. In preparation, we sent many technicians to be factory trained before the inspection.
To help technicians who did not have Challenger experience, we set clear and precise instructions with illustrations for the tasks assigned each technician, along with time for review and periodic checks of their progress. In addition, we also held a five-day onsite training with Global Jet Services before the aircraft arrived.
A quality maintenance team can learn the many differences in a new airframe. Having key members with experience on that airframe, preparation before any inspections with added training, schooling, and constant communication was key in a successful inspection.
Greg Feuerbach, Elliott Aviation’s Jet Service Center Crew Chief has 38 years of maintenance experience with 21 years in the Air Force working on F-4E Phantoms, F-16 A,B,C,&D Fighting Falcons, and the A/OA-10A Warthog. Prior to joining Elliott Aviation, he worked for 15 years at the Bombardier Challenger Service Center in Tucson, Arizona on all models of the Challenger 600 and 300 series aircraft. Thirteen of those years were as Lead Technician. In addition, he is also qualified to perform engine operations and taxi all models of Challenger aircraft.